OOmriq

Voice first AI agents for hospitality operations

The AI operating layer for hotels.

Omriq answers every call using hotel-trained intelligence, reducing missed bookings and front desk strain.

Input
Omriq
Outcomes
Input
Calls and requests across channels.
Intelligence
Hotel trained context and policies.
Outcome
Bookings, resolutions, and routing.

Hospitality is human. Operations are fragmented.

Hotels run at the intersection of many systems and constant interruptions. Guests expect immediate, accurate responses, with warmth and nuance, at any hour.

Missed calls become lost bookings
When the front desk is busy, calls queue or go unanswered. This is most common during peaks and after hours.
Front desks can’t scale
High-volume inquiries, interruptions, and routine questions consume the attention meant for high-touch service.
Guest experience depends on availability
The fastest response usually wins. Waiting, transfers, and uncertainty erode trust.
Systems don’t speak the same language
PMS, PBX, CRS, POS, and guest tools often sit in silos. Staff end up bridging gaps manually.

What Omriq does, clearly.

A hotel specific agent that speaks like a professional receptionist and acts like an operational layer.

AI Voice Agents

Answer all inbound calls, sound human, resolve questions, and route complex cases to staff without losing context.

  • 24/7 call coverage
  • Booking and inquiry handling
  • Seamless escalation
Hotel trained intelligence

Each hotel has its own trained agent. Amenities, policies, food, spa, gym, and surroundings are always property specific.

  • Private, isolated memory
  • Brand voice alignment
  • Continuous improvement
System Integration

Designed to connect into PMS, PBX, CRS, POS, and future CRM workflows so conversations become completed tasks.

  • Operational workflows
  • Structured logs
  • Enterprise ready architecture

How it works

01
Connect
Systems and workflows
02
Train
Hotel data and policies
03
Deploy
Voice agent goes live
04
Improve
Monitor and refine
One step at a time. Clear progress. No pressure.
Connect hotel systems
Integrate PBX and operational tools, or configure structured workflows where direct APIs aren’t available.
01
Train on hotel data
Room types, amenities, policies, menus, staff playbooks, and local guidance. Organized into hotel specific intelligence.
02
Deploy the AI agent
Voice-first receptionist behavior: interruptions, clarifying questions, confident handoffs to staff when needed.
03
Monitor & improve
Conversation logs, confidence thresholds, and workflow outcomes. Continuously tuned to match standards of service.
04

An agent that sounds like your front desk.

Calm. Polite. Guest first. Designed for luxury hospitality demeanor. Never rushed. Never robotic.

Professional warmth
A confident tone that respects the guest, reflects the brand, and stays composed under pressure.
Clarifies before acting
Asks the right questions, confirms details, and avoids guessing. Especially for sensitive requests.
Clean handoffs
Escalates with context when human attention is needed, without forcing guests to repeat themselves.
Example dialogue
A controlled, hospitality-grade interaction. (No audio auto-play.)
Guest: Hi, do you have a late checkout option tomorrow?
Omriq: Absolutely. May I have your last name and room number? I can confirm availability and your hotel’s late checkout policy.
Guest: It’s Patel, room 1208.
Omriq: Thank you, Mr. Patel. I can offer a 1 PM late checkout tomorrow. Would you like me to confirm that for you?
Voice behavior
Natural pacing, interruption handling, and respectful confirmations.
Live call

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Integrations

Built to sit on top of hotel operations. Connecting systems so conversations become completed tasks.

PMS
Opera (placeholder)
Mews (placeholder)
Cloudbeds (placeholder)
Stayntouch (placeholder)
PBX / Telephony
Twilio
SIP Trunking (placeholder)
On prem PBX (placeholder)
CRS / Reservations
SynXis (placeholder)
TravelClick (placeholder)
Direct booking engine (placeholder)
POS
Micros (placeholder)
Lightspeed (placeholder)
Toast (placeholder)

Enterprise credibility. Hospitality discipline.

Omriq is built for executives who care about consistency, operational rigor, and brand protection.

Reliability first design
Confidence thresholds, clear boundaries, and deterministic workflows. Built for real world hotel operations.
Hotel specific intelligence
Each property is trained on its own operational reality. Isolated by design for privacy and accuracy.
Brand control
Tone, policies, and escalation logic are configurable. The experience matches your standards of service.
Infrastructure positioning
A unifying layer across systems and channels. Built to scale from single properties to multi property groups.
Investor signal
A stable infrastructure layer that scales across properties and systems.
Reliability
Coverage
Integration depth

Book a demo

A short, executive friendly walkthrough tailored to your property. Call flows, training scope, and integration paths.

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